Refund Policy

The short version

Email support within 30 days of activation and you get your money back. We don't ask why. Beyond 7 days, we refund when the fault is ours.

1. The 30-day window

Every subscription carries a 30-day money-back guarantee, counted from the moment your credentials are issued rather than from the payment. Contact support by email or chat within that window and state that you'd like a refund. No reason is required and none will be asked for.

2. How long it takes

Card refunds are submitted the same day and typically appear on your statement within 5–10 business days, depending on your bank. Crypto refunds are returned to a wallet address you supply, usually within 24 hours.

3. After the 7 days

Outside the guarantee window we still refund, on a prorated basis, where the fault sits with us:

• A documented outage that ran for days rather than minutes
• A region or channel package that did not match what was advertised at signup
• A channel you specifically subscribed for that is permanently gone and cannot be replaced

What isn't covered after day 30 is regret after the fact. If the service works as described and you simply changed your mind in month four, the answer is no — that's precisely why the window exists, and why the 1-month plan exists for people who aren't ready to commit.

4. Long plans cancelled early

The 12-month rate is priced as a 12-month commitment; that's how it reaches $8.25/mo instead of $19. Cancelling at month six doesn't return half the payment unless one of the service-side conditions above applies.

5. What voids a refund

Reselling or publishing your credentials, attempting to circumvent the concurrent-stream limit, or rebroadcasting streams publicly ends the subscription immediately and forfeits any refund.

6. Chargebacks

Please contact support before opening a chargeback. A chargeback filed without contacting us first freezes the account while the dispute runs and takes far longer to resolve than an email would have. We have never refused a legitimate refund inside the window.

7. How to request one

Email zmaxsupport@gmail.com from the address on the account, with the plan you bought and the approximate activation date. That's everything we need.