Apollo Group TV FAQ

A subscription streaming service that gives you 55,000+ live TV channels and 170,000+ on-demand movies and shows from 45+ countries, delivered over your internet connection to whatever device you already own. There's no box to rent, no installer visit and no contract.

$19 for one month, $39 for three, $69 for six and $99 for twelve — the annual plan works out at $8.25/month. Every plan carries the identical lineup; the only thing that changes is the per-month rate you lock in. See all plans →

We run a 30-day money-back guarantee instead. Free trials attract throwaway accounts that degrade stream quality for paying subscribers, which is exactly what we're trying to avoid. Subscribe, test it properly for a week, and if it's not for you, email support — we refund without asking for a reason.

Lightning crypto activates in under a minute. Card payments take 5–15 minutes. On-chain Bitcoin needs one network confirmation, typically 10–30 minutes. Your username, password, M3U URL and downloader code arrive by email the moment payment clears.

No. If you own a Firestick, an Android TV box, a Samsung or LG Smart TV, an iPhone, an iPad or just a laptop, you're already equipped. All you need on top is an 8 Mbps connection for HD or 15 Mbps for 4K.

Amazon Firestick and Fire TV, Android TV and Google TV, Samsung and LG Smart TVs, iPhone and iPad, Apple TV, Roku via screen mirroring, NVIDIA Shield, Mi Box, Chromecast with Google TV, MAG/Formuler/Enigma2 boxes, and Windows, macOS or Linux through VLC. Install guides →

A short numeric code you type into the Downloader app on a Firestick or Android TV box. It points the app at the right installer file so you don't have to type a long URL on a TV remote. It arrives in your welcome email and is unique to your account.

Enable "Install unknown apps" for Downloader in Developer Options, install Downloader from the Amazon Appstore, enter your code, install the APK and sign in. It takes about five minutes. Full Firestick guide →

Yes — 5 simultaneous streams per account, each with its own profile and continue-watching list. You can install the app on as many devices as you like; the limit is on how many play at the same moment, not how many are set up.

Open the app and enter the username and password from your welcome email, leaving the server field exactly as it comes pre-filled. Both fields are case-sensitive — a trailing space picked up from copy-paste is the most common cause of a failed login.

Our restream layer runs redundant sources per channel and fails over in roughly 600ms when an upstream feed dies — you see a brief flash rather than a 30-second stall. That said, no service beats your own connection: below 5 Mbps you'll buffer regardless of provider.

8 Mbps for stable HD on one device. 15 Mbps for 4K. 25 Mbps if other people in the house are streaming at the same time. Measure at the device, not at the router — a Firestick's Wi-Fi is far weaker than your phone's.

No, and anyone claiming otherwise is overselling. Around 500+ channels are carried natively in 4K, along with a large share of the VOD library. Everything else is HD, because that's how the broadcaster transmits it. We don't upscale and call it 4K.

Player settings → audio sync, offset by ±200ms. It's nearly always an HDMI handshake issue between your TV and soundbar rather than the stream. If the offset doesn't resolve it, try a different audio track on the same channel.

The guide downloads in the background on first launch — usually fully populated within 5–10 minutes. Channels play normally during that window. Force-closing and reopening the app doesn't speed it up.

Yes, and many subscribers do where an ISP throttles streaming. The app doesn't fight VPNs. One caveat: some broadcasters geo-restrict, so an exit node in a country we don't carry rights for can hide certain channels.

Card through our payment processor (Visa, Mastercard, Amex, Apple Pay, Google Pay), Cash App or Venmo in the US, or crypto — Bitcoin on-chain, Bitcoin over Lightning, Litecoin, USDT and USDC. Payment details →

No. Every plan is a one-time payment. You get a reminder email 7 days before expiry and another on the day, each with a renewal link. Do nothing and the service simply ends — there's no stored card to charge.

Email support or open a chat within 30 days of activation. We don't ask for a reason. Refunds typically land back on your card in 5–10 business days. After day 30 we still refund on service-side issues, but regret after the fact isn't covered — that's what the window is for. Full policy →

Yes. Upgrading applies a prorated credit toward the longer plan immediately. Downgrades take effect at the end of the current term; we don't refund the difference for a downgrade in flight.

The name of the payment processor, not ours. Card transactions are handled by a licensed third-party processor — your statement reflects them, which is also why no card details ever reach our servers.

The status indicator in the footer of every page reflects our live monitoring. If it shows anything other than operational, there's an incident in progress and support will have details. A single channel failing is not an outage — report it and it gets requeued, usually the same day.

Tell support. The lineup shifts as broadcast carriers change deals — we normally replace a lost channel within a week or two. If one you specifically subscribed for is permanently gone and can't be replaced, you get a prorated refund.

Live chat during business hours with a median first response under five minutes, or a ticket any time of day or night. Contact support →

No. The lineup follows the account, not the IP address. Switch the in-app region at any time and both regions' channel packs stay available to you.

We operate as a streaming software and media-service provider. We don't host, store or transmit copyrighted media on our own servers, and we're not affiliated with any broadcaster or studio. Broadcast and licensing law varies by country, so subscribers are responsible for their own compliance with local regulations. See our terms and DMCA policy for the detail.