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The fastest route for anything urgent — a stream that won't start, an install that's stuck halfway. Under 5 minutes, 24/7.
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24/7 support
Real humans, not bots
Setup help, downloader code lookup, troubleshooting, billing and renewals — around the clock, with a median first response under five minutes during business hours.
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Email & tickets
Best for billing questions, refund requests and anything that needs a paper trail. Answered within a few hours, day or night.
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Help yourself first
Most first-day questions already have an answer written down — especially the empty-EPG one and the Firestick install.
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Tell us what you need
The more detail you give up front, the fewer round trips it takes. Device, what you tried, and the exact wording of any error.
Before you write in
The five most common tickets
My EPG is empty on first launch
Expected. The guide downloads in the background over 5–10 minutes on first open. Channels play normally during that window. Force-closing the app doesn't speed it up.
I can't log in
Both fields are case-sensitive, and a trailing space picked up from copy-paste is the most frequent cause. Type them by hand once before reporting it. Leave the server field exactly as it comes pre-filled.
One channel keeps freezing
Back out and re-enter the channel — that forces an immediate switch to a backup source. If it persists, send support the exact channel name and it gets requeued, usually the same day.
I've lost my downloader code
It's in your welcome email. If you can't find it, message support from the email address on the account and they'll resend it. They won't send it to a different address.
I want a refund
Email within 30 days of activation. No reason required. Funds typically return in 5–10 business days. Full policy →
Not a subscriber yet?
Ask anything before you pay. A straight answer now beats a refund later.