Decoder
Leave it on Hardware+. Only switch to Software if a specific channel plays audio without picture.
The smoothest platform we support. A direct APK install, no sideloading workarounds, roughly three minutes from start to live TV.
Open Settings → Device Preferences → Security & Restrictions and turn on Unknown sources for whichever app you'll download with. On Google TV it's Settings → System → Apps → Security & restrictions.
Search the Google Play Store for Downloader by AFTVnews and install it. It's free, and it's the same app the Firestick guide uses.
Open Downloader, type the numeric code from your welcome email into the URL field and press Go. The APK downloads in well under a minute.
Press Install, then Open. Enter the username and password from your welcome email and leave the server field as it comes pre-filled.
The EPG downloads in the background over the first 5–10 minutes. Channels play normally while it fills in behind you.
Leave it on Hardware+. Only switch to Software if a specific channel plays audio without picture.
On Shield and Google TV, enable Match content frame rate in display settings. It removes judder on 50Hz European feeds.
Wi-Fi is fine for HD. For consistent 4K on a busy home network, a cable removes the single most common cause of stutter.
Create the kids profile and set its PIN before anyone else uses the box. Retrofitting it later means re-teaching the household.
Long-press a channel to add it to Favourites. With 55,000 channels, a curated list of 30 is the difference between usable and overwhelming.
The app checks for updates on launch. Accept them — fixes for individual broadcaster quirks ship almost weekly.
Usually an older copy of the app already on the device. Uninstall it from Settings → Apps, then run the installer again. If that doesn't help, clear Downloader's cache and re-download — a truncated APK gives the same message.
The credentials didn't take. Sign out, re-enter the username and password exactly as they appear in the email (they're case-sensitive), and make sure you haven't picked up a trailing space from copy-paste.
Check your speed at the device. Under 15 Mbps, 4K will stall regardless of hardware. If speed is fine, enable Match content frame rate — a 24fps film forced to 60Hz output looks like stutter but isn't buffering.
Turn off channel logos in EPG in settings on lower-powered boxes like the Mi Stick. Loading 55,000 logos while scrolling is what's costing you the frames.
Subscribe and everything you need lands in your inbox within 60 seconds. Support can screen-share the install with you if you'd rather not do it alone.